The best Front alternative for customer support teams

Why do teams look for a Front alternative?

Front is built around a collaborative shared inbox. Support-led teams look elsewhere when they want AI to resolve volume rather than help humans work faster.

• Seat caps by plan. Starter is limited to 10 seats and Professional to 50.
• AI add-ons stack up. Copilot, Smart QA and Smart CSAT are priced per seat unless you are on Enterprise.
• Resolution vs assistance. Teams want an agent that closes order, refund and account questions with guardrails.

What should you look for in a Front alternative?

Look for an AI agent that finishes the job, not one that only answers FAQs. The test is simple: can it verify an order, issue a refund inside a limit you set, and close the conversation without a human? If not, your team still does the work and you pay for the chat anyway.

• Actions, not just answers. Aftersales Agent connects to Shopify, Stripe and Salesforce so it can check orders, start replacements and refund within spend guardrails.
• A pricing model you can forecast. Count seats plus AI fees plus add-ons. Aftersales charges $0.99 per resolution, once per conversation, and nothing when Agent can't help.
• Clear escalation rules. Hand off on sentiment, keywords, customer tier or legal language, written as plain-language procedures.
• Channels in one place. Email, chat, WhatsApp, SMS and social in one shared inbox, with phone on Growth and up.
• Reporting that spots problems early. Insights flags issue spikes in real time and forecasts volume.
• Language coverage. Agent works in 31 languages, and Copilot translates for reps.
• A low-risk switch. A free plan, a 14-day trial, and the option to test before you move everything off Front.

How does Aftersales compare to Front?

Both have shared inboxes. Aftersales centers on an AI agent that resolves conversations; Front centers on team collaboration with AI assistance.

Checked September 2026. Confirm current prices on each vendor's site.

When is Front still the better choice?

Front is the better choice when:

• Email collaboration spans many teams, such as sales, finance and operations working from one shared inbox.
• You need SSO and SCIM at mid-tier. Front includes both on Professional; on Aftersales they are on Scale.
• You want QA and CSAT scoring bundled with Copilot on Enterprise.

What does Aftersales cost compared to Front?

Here is a worked example for a 5-person team handling 2,000 conversations a month, where AI resolves about half. Your numbers will differ, so plug in your own.

Aftersales (Growth, billed annually)

• 5 seats x $69 = $345/month
• 1,000 Agent resolutions x $0.99 = $990/month
• Conversations Agent can't help with: $0
• Total: about $1,335/month

Front

• Professional: 5 seats x $65 = $325/month
• Copilot: 5 x $20 = $100/month
• AI automation volume: priced by usage; confirm with Front for 2,000 conversations
• Total before AI usage: about $425/month

Compare total cost per resolved conversation rather than seat price, and check whether automation completes tasks or routes them to a human.

The headline seat price is rarely the deciding number. What matters is cost per resolved conversation and how many conversations still land on a human. Aftersales customers see a median 71% resolution rate after 90 days, and Northwind Outdoors cut cost per conversation by 41% (customer stories). See how resolution rate is measured.

How does Aftersales Agent resolve a conversation?

Agent reads the request, checks your Knowledge and procedures, takes the action through a connected system, and closes the conversation or hands off with context. Here is a typical order question that might otherwise sit in a Front queue.

1. Customer asks: my order arrived damaged, can I get a replacement?
2. Agent verifies the order in Shopify and checks it against your written replacement procedure.
3. Agent acts within guardrails. If the order value is under the limit you set, it creates the replacement or issues a Stripe refund. Above the limit, it escalates.
4. Escalation rules apply throughout. Negative sentiment, legal language, a VIP tier or keywords you choose send the conversation to a rep with a summary.
5. You pay once. If Agent resolves it, that is one $0.99 resolution. If it can't help, the conversation costs nothing.

Reps pick up escalations in the same Inbox, and Copilot can draft the reply, summarize the thread and translate across 31 languages. Insights watches every conversation for spikes, such as a sudden rise in damaged-item reports, so you can fix the cause and not just the tickets. For store-specific setups, see Aftersales for ecommerce and for SaaS.

Which Aftersales plan fits a team moving from Front?

Most teams coming from Front land on Growth, the most popular plan, at $69 per seat a month billed annually (20% more billed monthly). Pick by team size and channel needs.

• Free ($0): one seat, live chat and email inbox, a help center, and the first 50 Agent resolutions free. Good for testing Agent on real traffic.
• Starter ($24 per seat): for small teams that mainly need the shared inbox plus Agent.
• Growth ($69 per seat): adds phone with transfers and recording, and 20 free Lite seats for occasional collaborators.
• Scale ($109 per seat): 50 free Lite seats, SSO/SAML/SCIM, data residency and a BAA for HIPAA-ready setups.

Add-ons are optional: Copilot at $29 per rep a month billed annually ($35 monthly), Proactive at $99 a month and Insights Pro at $99 a month. Agent is $0.99 per resolution on every plan. Teams in regulated sectors can read more on fintech and healthcare.

How do you switch from Front to Aftersales?

Most teams can move off Front in a few weeks by running both tools side by side before cutting over.

1. Export what you have. Pull saved replies, help articles and a sample of recent conversations from Front.
2. Start the 14-day trial. Connect email and live chat first, then WhatsApp, SMS and social.
3. Load Knowledge. Import help content so Agent answers from your own policies.
4. Write procedures. Describe refunds, returns and order changes in plain language, and set spend guardrails and escalation rules.
5. Connect actions. Hook up Shopify, Stripe or Salesforce so Agent can act, not just reply. Confirm niche integrations on a call.
6. Run a pilot. Route one channel or one topic to Agent for a week and review every escalation.
7. Cut over. Point remaining channels to Aftersales, keep Front available read-only for a while, then cancel.

Frequently asked questions