Industries
The same platform. A different queue.
A WISMO ticket and a payment dispute are not the same problem, and software that treats them alike resolves neither. Aftersales ships one AI agent that resolves, one shared helpdesk inbox and one live chat widget — configured per industry for what the agent may read, what it may do alone, and what it must always hand to a person. From $24 per seat.
Four guides
Pick the queue you actually run.
Live chat for ecommerce and Shopify
WISMO, returns, refunds and product questions resolved from live Shopify and Stripe data, before the cart goes cold.
Read the ecommerce guideCustomer support software for SaaS
Product questions answered from your own documentation, billing and seat changes, and escalation into Slack without losing the thread.
Read the saas guideCustomer service software for fintech
Declines, disputes, verification loops and account questions, explained clearly and logged fully. The agent never moves money.
Read the fintech guidePatient communication software
Scheduling, intake, insurance and billing questions handled after hours, with every clinical question routed to qualified staff.
Read the healthcare guideAt a glance
What changes between industries.
| Industry | The core problem | What the agent leans on | Usually replacing |
|---|---|---|---|
| Ecommerce | Delivery, returns and refund questions at volume | Shopify and Stripe order context | Gorgias, Intercom |
| SaaS | Product and access questions tied to release velocity | Your documentation and Slack escalation | Intercom, Zendesk |
| Fintech | Money questions needing accuracy and an audit trail | Strict authority limits and full logging | Zendesk, legacy suites |
| Healthcare | Front-desk load and after-hours booking loss | A hard clinical boundary and HIPAA-ready handling | Phone, EHR messaging |
Every industry runs on the same platform at the same price. What differs is configuration: data access, authority limits and routing.
Common questions
Industries, answered.
Which industries does Aftersales support?
Aftersales works for any team handling high-volume customer conversations. Four industries have dedicated guides: ecommerce, SaaS, fintech and healthcare. These cover the verticals where an AI agent has a clear resolution path because the answers live in connected systems such as Shopify, Stripe, Salesforce or a documented knowledge base.
Do I need an industry-specific version of the product?
No. Aftersales is one platform. The industry differences are configuration: which systems the agent reads, which actions it may take alone, what it must escalate, and how conversations are routed. A fintech deployment restricts the agent far more tightly than an ecommerce one, using the same underlying product.
What if my industry is not listed?
The four guides are the verticals with the deepest documentation so far. Teams in travel, marketplaces, education, subscription apps, agencies, real estate and automotive use Aftersales too. Start a free trial and map your ticket taxonomy to what the AI agent can resolve today.
How does pricing change by industry?
It does not. Aftersales starts at $24 per seat per month across every industry, with AI resolution included rather than billed per resolution. That matters most in verticals with long multi-message cases, such as fintech disputes, where per-resolution pricing becomes unpredictable.
Can the AI agent be restricted in regulated industries?
Yes. Every deployment defines an authority boundary: what the agent may answer alone, what requires a human, and what it must never attempt. In fintech the agent explains but never moves money. In healthcare it handles administrative questions but never gives medical advice.
Keep reading
Before you choose a platform.
Comparison
Intercom alternatives
What per-resolution pricing does to your cost curve, and the tools teams move to.
Guide
Website live chat
How live chat works, what it costs, and how to add it to your site.
Playbook
Resolution rate
The metric that decides whether an AI agent is working, and how to raise it.