The Gleap alternative built for customer service teams

Why do teams look for a Gleap alternative?

Gleap describes itself as an AI software team: support, feedback and coding agents in one platform for software companies. Teams look elsewhere when their needs are mostly customer service rather than engineering workflows.

• Support-first teams. If your volume is orders, billing and account questions rather than bugs, you pay for tooling you may not use.
• Credit-based AI billing. Gleap bills AI from prepaid credits deducted by tokens and model. Gleap cites averages of about $0.05 per Kai conversation, $0.50 per Kai Resolve investigation and $2 to $5 per Kai Code Cloud session. Some finance teams prefer a fixed price per resolved conversation.
• Commerce and payment actions. Teams that need AI to verify orders, send replacements or issue refunds look for those actions built in.
• Phone and SMS. Gleap's Team plan lists channels including WhatsApp, Instagram, Messenger, Slack and Telegram. Teams that need phone with transfers and recording, or SMS, compare other options.

What should you look for in a Gleap alternative?

Look for five things, in this order: how AI is billed, whether the AI can act, how many channels are in one inbox, what the seat model costs as you grow, and how hard the switch is.

• AI billing you can predict. Per-resolution pricing ties spend to outcomes. Check what counts as a resolution and whether failed attempts are billed.
• Actions, not just answers. An AI that can verify an order, issue a replacement or process a refund closes the conversation. One that only quotes your help center hands most of the work back to a person. See how Agent takes actions.
• Guardrails. Plain-language procedures, escalation rules (sentiment, keywords, customer tier, legal language) and spend limits decide whether you can trust AI with refunds.
• Channels in one place. Email, chat, WhatsApp, SMS, social and phone in one shared inbox keep context together.
• Reporting that finds problems early. Real-time issue detection matters more than a weekly dashboard. See Insights.
• Migration effort. Some teams can't move their helpdesk this quarter. A tool that runs its AI inside your current helpdesk lets you test without a migration.

How does Aftersales compare with Gleap?

These tools overlap on AI support and a shared inbox, and diverge on everything else: Gleap reaches into engineering, Aftersales into commerce actions and service operations.

Checked September 2026. Confirm current prices on each vendor's site.

What do Gleap teams get with Aftersales?

Teams moving from Gleap usually care about four parts of Aftersales: Agent, Copilot, Inbox and Insights. Each is priced so you can start small and add only what you use.

Agent: resolves conversations end to end

Agent answers from your Knowledge and follows procedures you write in plain language, for example "if tracking shows no movement for 10 days, send a replacement." It can verify an order, run order actions and trigger replacements in Shopify, issue refunds through Stripe and update records in Salesforce. Spend guardrails cap what it can refund, and escalation rules hand the conversation to a person on negative sentiment, specific keywords, a high customer tier or legal language. It works in 31 languages. You pay $0.99 per resolution, counted once per conversation, and nothing for conversations it can't help with. Your first 50 resolutions are free.

Copilot: faster replies for the team

Copilot drafts replies, summarizes long threads and translates, so reps handle the conversations Agent escalates more quickly. It costs $29 per rep per month on annual billing, or $35 monthly.

Inbox: one place for every channel

Inbox brings email, live chat, WhatsApp, SMS and social together, with phone including transfers and recording on Growth and above. Lite seats are free (20 on Growth, 50 on Scale) for people who only need occasional access.

Insights and Workflows: catch problems while they happen

Insights detects emerging issues in real time, runs quality monitors across conversations and forecasts volume, so you staff ahead of a spike instead of after it. Insights Pro is $99 per month. Workflows automate routing and follow-ups, and a Proactive add-on at $99 per month lets you reach customers before they write in.

Is Aftersales the right Gleap alternative for you?

Aftersales is a good fit if most of these are true. If only one or two are, staying on Gleap may be the better call.

• You want AI billed only when it resolves a conversation, not per session, credit or ticket.
• A large share of your volume is order status, returns, replacements, refunds or account changes that AI could complete.
• You need several channels in one inbox, including WhatsApp, SMS or phone.
• You want a free plan or a 14-day trial to test on real conversations before committing.
• You need SOC 2 Type II and GDPR today, and may need HIPAA-ready support with a BAA, SSO or data residency later (all on Scale).

Aftersales was founded in London in 2024. Customers reach a median 71% resolution after 90 days, and Northwind Outdoors cut cost per conversation by 41%. Read customer stories to see how teams set it up.

When is Gleap still the better choice?

Gleap is the better choice for a specific kind of team, and it is worth saying so plainly.

• Software teams where many tickets are bugs. In-app bug reporting with session replay and logs, plus Kai Resolve investigating code, shortens the path from report to fix.
• You want AI to write the fix. Kai Code turns approved work into pull requests. Aftersales does not write code.
• Feedback and roadmap in one tool. Gleap includes a feature roadmap, surveys and NPS alongside support.
• Flat team pricing. Gleap Team includes unlimited seats for $149 a month on annual billing, which suits larger teams with low AI volume.

Aftersales is the better choice when support is the core job: ecommerce, fintech or healthcare teams that need refunds, order actions, phone, predictable per-resolution AI pricing, and HIPAA-ready compliance.

What does Aftersales cost compared with Gleap?

For a 10-person team handling 4,000 conversations a month where AI resolves 60% of them, Aftersales on Growth costs about $3,066 a month. Your Gleap total depends on the plan and AI model below.

Aftersales, Growth plan (annual):

• 10 seats x $69 = $690
• 2,400 Agent resolutions x $0.99 = $2,376
• Conversations Agent could not help with: $0
• Total: about $3,066 per month, plus optional Copilot at $29 per rep

Gleap, Team plan (annual):

• Platform: $149 with unlimited seats
• AI: credit-based; at Gleap's cited average of about $0.05 per Kai conversation, 4,000 conversations is roughly $200 in credits
• Total: roughly $350 per month, depending on model choice and tokens

On raw AI cost for answering questions, Gleap is cheaper. The comparison changes when you count what the AI does: Aftersales charges only for resolved conversations and includes actions such as refunds and replacements. Measure resolution rate on your own traffic before deciding.

The resolution rate is the lever. Aftersales customers reach a median 71% resolution after 90 days, and Northwind Outdoors cut cost per conversation by 41%. Read how to measure it in our resolution rate guide, and check the full breakdown on pricing.

How do you switch from Gleap to Aftersales?

Most teams switch from Gleap in two to four weeks. Run both tools side by side for a week before you cut over.

1. Export your data. Pull conversation history, contacts, macros and help center articles out of Gleap.
2. Start the 14-day trial. Connect email and live chat first, then WhatsApp, SMS and social.
3. Import knowledge. Load help center content into Knowledge so Agent answers from the same source as your team.
4. Write procedures in plain language. Describe how to handle refunds, replacements and order checks, and set escalation rules and spend guardrails.
5. Connect actions. Link Shopify, Stripe or Salesforce so Agent can act, not just reply.
6. Route a slice of traffic. Send one channel or one topic to Agent, review transcripts daily, and tune procedures.
7. Cut over and invite the team. Move remaining channels, add Lite seats for occasional users, and turn on Copilot for reps who want drafts.

If engineering relies on Gleap's bug reporting, you can keep it for developer workflows and move customer conversations to Aftersales. Confirm niche integrations on a call.

Frequently asked questions