The Gorgias alternative without ticket caps

Why do teams look for a Gorgias alternative?

Stores usually leave Gorgias when volume grows and the ticket-based bill becomes hard to forecast, especially around sales peaks.

• Ticket tiers. Gorgias lists Starter at $10 (50 tickets), Basic at $50 (300), Pro at $300 (2,000) and Advanced at $750 (5,000) per month on annual billing. Monthly billing is higher.
• Overages. Extra tickets cost $0.40 on Starter and Basic and $0.36 on Pro and Advanced. A Black Friday spike raises the bill.
• AI counts twice. Gorgias AI Agent costs $0.90 per automated interaction on annual contracts, and each interaction also counts as a helpdesk ticket. Interactions above the plan allotment are $1.50.
• Beyond Shopify. Teams selling on more than one platform, or running subscriptions through Stripe, want actions outside the store.

Also compare the best Shopify support apps.

What should you look for in a Gorgias alternative?

Look for five things, in this order: how AI is billed, whether the AI can act, how many channels are in one inbox, what the seat model costs as you grow, and how hard the switch is.

• AI billing you can predict. Per-resolution pricing ties spend to outcomes. Check what counts as a resolution and whether failed attempts are billed.
• Actions, not just answers. An AI that can verify an order, issue a replacement or process a refund closes the conversation. One that only quotes your help center hands most of the work back to a person. See how Agent takes actions.
• Guardrails. Plain-language procedures, escalation rules (sentiment, keywords, customer tier, legal language) and spend limits decide whether you can trust AI with refunds.
• Channels in one place. Email, chat, WhatsApp, SMS, social and phone in one shared inbox keep context together.
• Reporting that finds problems early. Real-time issue detection matters more than a weekly dashboard. See Insights.
• Migration effort. Some teams can't move their helpdesk this quarter. A tool that runs its AI inside your current helpdesk lets you test without a migration.

How does Aftersales compare with Gorgias?

Both tools target ecommerce. The difference is the pricing unit: Gorgias meters tickets, Aftersales meters seats and successful AI resolutions.

Checked September 2026. Confirm current prices on each vendor's site.

What do Gorgias teams get with Aftersales?

Teams moving from Gorgias usually care about four parts of Aftersales: Agent, Copilot, Inbox and Insights. Each is priced so you can start small and add only what you use.

Agent: resolves conversations end to end

Agent answers from your Knowledge and follows procedures you write in plain language, for example "if tracking shows no movement for 10 days, send a replacement." It can verify an order, run order actions and trigger replacements in Shopify, issue refunds through Stripe and update records in Salesforce. Spend guardrails cap what it can refund, and escalation rules hand the conversation to a person on negative sentiment, specific keywords, a high customer tier or legal language. It works in 31 languages. You pay $0.99 per resolution, counted once per conversation, and nothing for conversations it can't help with. Your first 50 resolutions are free.

Copilot: faster replies for the team

Copilot drafts replies, summarizes long threads and translates, so reps handle the conversations Agent escalates more quickly. It costs $29 per rep per month on annual billing, or $35 monthly.

Inbox: one place for every channel

Inbox brings email, live chat, WhatsApp, SMS and social together, with phone including transfers and recording on Growth and above. Lite seats are free (20 on Growth, 50 on Scale) for people who only need occasional access.

Insights and Workflows: catch problems while they happen

Insights detects emerging issues in real time, runs quality monitors across conversations and forecasts volume, so you staff ahead of a spike instead of after it. Insights Pro is $99 per month. Workflows automate routing and follow-ups, and a Proactive add-on at $99 per month lets you reach customers before they write in.

Is Aftersales the right Gorgias alternative for you?

Aftersales is a good fit if most of these are true. If only one or two are, staying on Gorgias may be the better call.

• You want AI billed only when it resolves a conversation, not per session, credit or ticket.
• A large share of your volume is order status, returns, replacements, refunds or account changes that AI could complete.
• You need several channels in one inbox, including WhatsApp, SMS or phone.
• You want a free plan or a 14-day trial to test on real conversations before committing.
• You need SOC 2 Type II and GDPR today, and may need HIPAA-ready support with a BAA, SSO or data residency later (all on Scale).

Aftersales was founded in London in 2024. Customers reach a median 71% resolution after 90 days, and Northwind Outdoors cut cost per conversation by 41%. Read customer stories to see how teams set it up.

When is Gorgias still the better choice?

Gorgias is a good fit in some situations.

• Small Shopify stores with low volume. At 50 to 300 tickets a month, Gorgias Starter or Basic can cost less than several seats.
• Many part-time agents. Ticket-based pricing does not charge per person, which helps teams with lots of occasional users. Aftersales offsets this with free Lite seats (20 on Growth, 50 on Scale).
• Deep Shopify-only workflows already built. If your macros and rules are tuned, the switch has a cost.

Aftersales fits better when volume is high or spiky, when you want AI to issue Stripe refunds as well as Shopify actions, or when you need real-time issue detection during peaks.

What does Aftersales cost compared with Gorgias?

For a 10-person team handling 4,000 conversations a month where AI resolves 60% of them, Aftersales on Growth costs about $3,066 a month. Your Gorgias total depends on the plan and AI model below.

Aftersales, Growth plan (annual):

• 10 seats x $69 = $690
• 2,400 Agent resolutions x $0.99 = $2,376
• Conversations Agent could not help with: $0
• Total: about $3,066 per month, plus optional Copilot at $29 per rep

Gorgias, Advanced plan (annual):

• Plan fee: $750 for 5,000 tickets (covers the 4,000 conversations)
• AI: 530 interactions included; the other 1,870 at $1.50 over allotment = $2,805
• Total: about $3,555 per month, before checking whether AI interactions push you past the ticket allotment

Gorgias pricing depends on the exact contract, so treat this as an estimate and confirm AI interaction bundles with Gorgias. The key difference is that Aftersales does not cap tickets.

The resolution rate is the lever. Aftersales customers reach a median 71% resolution after 90 days, and Northwind Outdoors cut cost per conversation by 41%. Read how to measure it in our resolution rate guide, and check the full breakdown on pricing.

How do you switch from Gorgias to Aftersales?

Most teams switch from Gorgias in two to four weeks. Run both tools side by side for a week before you cut over.

1. Export your data. Pull conversation history, contacts, macros and help center articles out of Gorgias.
2. Start the 14-day trial. Connect email and live chat first, then WhatsApp, SMS and social.
3. Import knowledge. Load help center content into Knowledge so Agent answers from the same source as your team.
4. Write procedures in plain language. Describe how to handle refunds, replacements and order checks, and set escalation rules and spend guardrails.
5. Connect actions. Link Shopify, Stripe or Salesforce so Agent can act, not just reply.
6. Route a slice of traffic. Send one channel or one topic to Agent, review transcripts daily, and tune procedures.
7. Cut over and invite the team. Move remaining channels, add Lite seats for occasional users, and turn on Copilot for reps who want drafts.

Plan the cutover outside a sales peak. Connect Shopify on day one so Agent can verify orders and handle replacements from the start.

Frequently asked questions